What to do in the event of toothache?

You have a toothache? Please consider the following three rules of conduct for the event of illness:

  1. Go to the dentist of your choice.
  2. Please provide the dentist with our Ärzte-Info-Ticket (medical info card) prior to the treatment.
  3. Please inform your dentist that your health insurance only covers acute medical treatment.

1. Consulting the dentist of your choice

You are free to choose your dentist. We recommend dentists in private practice who are authorized for all statutory health insurance funds. You can also go to a private dental clinic. However, the fees charged by these clinics often exceed the scope of insurance coverage.

2. Medical info card "Ärzte-Info-Ticket"

You will receive a medical info card (Ärzte-Info-Ticket) together with your insurance certificate. This card shall help you in case of illness and necessary treatment. Please provide the physician with this vital information prior to any treatment. The "Ärzte-Info-Ticket" contains detailed information on invoicing modalities and your policy's scope of benefits.

Here you can print out your "Ärzte-Info-Ticket":

Ärzte-Info-Ticket (medical info card) (German).

3. Scope of insurance coverage

Not all dental treatments are covered. We differentiate between emergency treatments and pre-existing medical conditions.

Emergency treatments are covered

In case of toothache, you usually receive immediate dental treatment. Such treatment aims to reduce pain and to treat the respective tooth. This policy covers dental treatment for the relief of new and acute pain (emergency treatment) as well as the repair of existing dentures.

No pre-existing medical conditions will be covered

The aim of this insurance is to protect you against unforeseen events and against pain. Dental treatments that go beyond treatment for pain relief, repair of dentures and temporary solutions, like new dentures including dental crowns, dental cosmetics and orthodontics, are not covered by this insurance policy.

You are not sure whether the treatment of an illness is covered?

If you are not sure whether the treatment of your illness is covered, you can call us prior to the treatment. We will inform you about the scope of your insurance and we will tell you what you should consider during treatment.

Contact us.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -982

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm