What can I do to find the correct contact partner and get help immediately? Besides medical emergencies there are also situations which require personal support. We offer information for both cases.
One generally speaks of a medical emergency if a life-threatening situation occurs unexpectedly. Without immediate medical care, severe health impairment or the death of the person is to be expected. Help is needed immediately.
Medical care is provided by the family doctor, the family doctor's locum, the medical helpline service, the
nearest available hospital or by the pan-European
emergency number 112.
In an emergency, accompanying travellers or hosts are the first and nearest available contact persons for foreign visitors. An open conversation can often work wonders.
If you do not want to talk to to your host in a difficult situation, you can also contact the "TelefonSeelsorge" (telephone helpline). Trained volunteers provide support by phone or online consultation. This phone number is only available in Germany:
For general questions, please do not hesitate to contact Dr. Walter. In cases of emergency, our telephone helpline is available 24 hours a day.
Telephone number Dr. Walter:
24-hour emergency assistance helpline:
Phone: +49 (0) 2247 9194 -982
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm
Mon-Fri: 8 am to 6 pm