How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

Doctors and dentists can settle their bills directly with us, too. You just need to submit your "Ärzte-Info-Ticket" (medical info card) to the physician prior to the treatment. If the doctor sends the invoice to DR-WALTER, we will transfer the invoice amount directly to the doctor’s account.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you do not need to bother with the billing at all.

If you receive an invoice

If your doctor does not want to settle the bill directly with DR-WALTER, you will receive an invoice after the treatment. This invoice must include: name of the treated person, illness, type of individual medical services performed as well as the total treatment costs.

Please submit the invoice to us. Please use this online form. Please indicate an bank account to which the reimbursement should be made.

Please note: Laboratory invoices and prescriptions for prescribed medicines can only be reimbursed if we also receive the doctor's invoice (with diagnosis).

If you wish to send us the invoice by post, please use this PDF and send it to:

Abteilung Leistung
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

Tel: +49 2247 9194-31
Fax: +49 2247 9194-20

Click here for the correct claim forms.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 2247 9194-982


Mon-Fri: 8 am to 6 pm 

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