What to do in the event of illness?

Foreign visitors are covered by private travel health insurance. Such health insurance covers only acute medical treatment of newly occurred illnesses.

Please consider the following three rules of conduct for outpatient treatments:

  1. Please consult a general practitioner before seeing a specialist or going to hospital.
  2. Please provide the physician with our Ärzte-Info-Ticket (medical info card) prior to the treatment.
  3. Please inform your doctor that your health insurance only covers acute medical treatment.

1. Primary care physician

Primary care physicians are responsible for diagnosis and therapy and coordinate the need for further treatment. This includes assessing if they are able to carry out the treatment themselves or if it is necessary to consult a specialist.

This makes it easier to coordinate therapies and to avoid that examinations are carried out twice. It furthermore helps to avoid incompatible therapies, interlink medical benefits and reduce costs. This recommendation does, of course, not apply to necessary visits of gynecologists, eye specialists, emergency physicians or doctors on call.

2. Medical info card "Ärzte-Info-Ticket"

You will receive a medical info card (Ärzte-Info-Ticket) together with your insurance certificate. This card shall help you in case of illness and necessary treatment. Please provide the physician with this vital information prior to any treatment. The card contains information about the type of billing as well as important details regarding your insurance coverage.

Here you can print out your "Ärzte-Info-Ticket":

Ärzte-Info-Ticket (medical info card)(German).

3. Invoice and Reimbursement

After treating you, the doctor will give you an invoice. This invoice must include: name of the treated person, illness, type of individual medical services performed as well as the total treatment costs.

Please send the original invoice along with your completed claim form to Dr. Walter GmbH and name the account you want the reimbursement transferred to. Processing of your request usually takes 7 to 14 days. After that, we will refund your costs by means of bank transfer to the account mentioned by you.

In the event of illness, please contact:

Dr. Walter GmbH
Abteilung Leistung
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany
Email: claims@dr-walter.com

Tel: +49 (0) 2247 9194 -31
Fax: +49 (0) 2247 9194 -20

Click here for the correct claim forms.

You are not sure whether the treatment of an illness is covered?

If you are not sure whether the treatment of your illness is covered, you can call us prior to the treatment. We will inform you about the scope of your insurance and we will tell you what you should consider during treatment.

Contact us.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -982

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm